LUMINA STRATEGIC ADVISORY LLC — a Florida limited liability company doing business as Lumina AI Advisory ("Lumina," "we," "us," or "our") — helps small and mid-size businesses grow through diagnostic audits, revenue and process automation, and management and AI-automation advisory. We hold our handling of your information to the same standard we bring to our clients' operations.
This Privacy Policy explains what personal information we collect, how we use and protect it, who we share it with — and, just as importantly, who we do not — and the choices and rights you have. It covers information we collect through our website at https://luminaaiadvisory.com (the "Site"), through our phone calls and text messages, and in the course of delivering our services.
By using the Site, contacting us, or opting in to our calling and text-messaging program, you agree to the practices described here. If you do not agree, please do not use the Site or provide us with your information.
Where a separate written services or data-processing agreement governs a client engagement, that agreement controls for the client data it covers.
We collect only what we need to respond to you, deliver our services, and run a compliant communications program. Depending on how you interact with us, that may include:
We do not seek sensitive personal information — such as government identifiers, financial-account numbers, or health data — through our general intake, and we ask that you not send it unless we have specifically requested it for a defined purpose.
We collect information in four ways:
We do not buy marketing lists, and we do not accept phone numbers or messaging consent obtained by anyone other than you. Every number in our program comes from consent you gave us directly.
We use the information we collect to:
We do not use your information to make automated decisions that produce legal or similarly significant effects without human involvement.
This section describes our text-messaging and calling program in full. It is the controlling description of how the program works, written so you know exactly what you are agreeing to before you opt in.
When you provide your mobile number and opt in, LUMINA STRATEGIC ADVISORY LLC ("Lumina AI Advisory") may send you recurring text messages in three categories:
These are business messages about our own services. We do not send messages on behalf of unrelated third parties, and we do not use your number to deliver anyone else's marketing.
We obtain your prior express consent through any of these methods:
We keep a record of each consent, including the method, date, and time. Consent to receive marketing text messages is never a condition of purchasing any product or service.
Message frequency varies — for example, you may receive up to a few messages per week, depending on your interactions with us.
Message and data rates may apply to messages we send you and messages you send us. Contact your wireless carrier for details about your plan.
You can cancel at any time by replying STOP — or UNSUBSCRIBE, CANCEL, END, or QUIT — to any message. After you send STOP, we will send one final confirmation text and then send no further messages unless you opt in again.
You may also opt out by any other reasonable method, such as emailing privacy@luminaaiadvisory.com or telling us on a call. If you revoke consent for one type of message, we treat it as revocation across all of our automated calls and texts, and we honor any reasonable opt-out request within ten (10) business days.
For help, reply HELP to any message, email info@luminaaiadvisory.com, or call the number listed at https://luminaaiadvisory.com. Our HELP reply provides our program name (Lumina AI Advisory) and support contact information.
Wireless carriers are not liable for delayed or undelivered messages. Neither Lumina AI Advisory nor any wireless carrier guarantees that messages will be delivered.
Mobile phone numbers and SMS/text-messaging consent (opt-in) data are never sold, rented, shared, or otherwise disclosed to any third parties or affiliates for their own marketing or promotional purposes. No mobile information is shared with, or transferred to, third parties, affiliates, or lead-generation partners for marketing.
The only parties that ever handle your number are the messaging and telecommunications vendors that operate our texting and calling program on our behalf (for example, our messaging-platform and telephony provider). They receive it solely so we can deliver the messages you asked for, and they are contractually barred from using it for any other purpose. In short: your number is used to communicate with you, and for nothing else.
This program is operated by LUMINA STRATEGIC ADVISORY LLC, Sunny Isles Beach, Florida. Questions about the program: privacy@luminaaiadvisory.com. Your use of the program is also governed by our Terms of Service at https://luminaaiadvisory.com/terms (SMS terms are mirrored at https://luminaaiadvisory.com/sms-terms) and by this Privacy Policy at https://luminaaiadvisory.com/privacy.
We share personal information only in the limited circumstances below, and never for money or other valuable consideration for marketing.
To restate the commitment in Section 5.8: we do not sell your personal information, and we do not sell, rent, or share mobile phone numbers or SMS opt-in/consent data with third parties or affiliates for marketing. The only sharing of your phone number is with the telecommunications vendors that deliver our program to you, for that sole purpose.
Some calls to or from Lumina AI Advisory are recorded for quality, training, and record-keeping, and to log consent. We disclose that a call is being recorded at the start of the call. Florida is an all-party (two-party) consent state, and our recording disclosure is designed to meet that requirement.
If you give verbal consent to receive calls or texts on a recorded line, we retain a timestamped record of that consent — the date, time, and method — so we can honor your preferences and demonstrate that consent was given. You may decline recording, though in some cases that may limit our ability to continue on a recorded line.
We keep personal information only as long as it serves the purpose for which it was collected, and as long as we must to meet legal, tax, regulatory, and carrier-program obligations.
When information is no longer needed, we delete or de-identify it using appropriate measures.
You have meaningful control over your information.
To exercise any right, email privacy@luminaaiadvisory.com. We will verify your request as required by law and respond within the timeframe the law provides. You may use an authorized agent where the law permits.
We maintain administrative, technical, and physical safeguards designed to protect personal information — including mobile numbers, consent records, and call recordings — against unauthorized access, use, alteration, and disclosure. These include access controls, encryption in transit where appropriate, vendor due diligence, and contractual confidentiality obligations on our providers.
No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security. Please take care when sending sensitive information, and contact us immediately if you believe your interaction with us is no longer secure.
Our Site and services are intended for businesses and adults. They are not directed to children under 18; we do not knowingly collect personal information from children; and we do not call or text minors. If you believe a child has provided us with personal information, email privacy@luminaaiadvisory.com and we will delete it.
The Site may link to third-party websites and services we do not control. This Policy does not apply to them, and we are not responsible for their content or practices. Review the privacy policy of any third-party site you visit.
We are based in the United States, and our Site and services are intended for U.S. users. If you access the Site or communicate with us from outside the United States, your information will be transferred to, stored in, and processed in the United States, where data-protection laws may differ from those where you live. By using the Site or our services, you consent to that transfer and processing.
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date above and post the current version at https://luminaaiadvisory.com/privacy. Material changes will be communicated as required by law. Continued use of the Site or services after an update takes effect means you accept the revised Policy.
We welcome your questions, concerns, and privacy requests.
LUMINA STRATEGIC ADVISORY LLC (d/b/a Lumina AI Advisory)
Privacy: privacy@luminaaiadvisory.com
General: info@luminaaiadvisory.com
Web: https://luminaaiadvisory.com
Mailing address:
Sunny Isles Beach, Florida 33160
United States
This Privacy Policy is published alongside our Terms of Service at https://luminaaiadvisory.com/terms. The mobile-messaging disclosures in Section 5 also appear in the Terms, so they are available at every point where you consent to our program.